What legislation would do that? Would they want access to your messages or something?

Generally companies use service contracts to keep those things working so mo they wouldn’t be replaced often. They are just a piece of shit

That depends a bit on if it was advertised or not to have a laundry room. At least here in NL it is more common to have your own washing machine than to use a shared one so having a laundry room would be an extra to start with.

Still sucks though