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No, they most certainly will not. I don’t know who told you this, but even though a 911 dispatcher caught “filtering calls” may be immune from civil liability and negligence lawsuits, if pressed, they can lose their immunity if ifs discovered that they were grossly and/or willfully negligent.
In the least- they’re definitely getting fired.
What is everyone doing wrong?
Failing to even try to understand the fact that nuance touches everything in between the margins of the less complicated and oft-overused black-and-white polarization of damn near everything under the sun.