For reference, most of Saskatchewan has been below -30 for all of February. Hit -40 on Tuesday. Finally warmed up yesterday. That’s a little colder for longer than we usually get, but not by very much. Large parts of Alberta are similar.

The central provinces have pretty extreme temperature swings between winter and summer. BC, southern Ontario and QC, and the maritimes are less extreme.

You’re completely right, if the goal is good customer support and decent working conditions for the operators.

It’s not. The goal is like 1rre said - make people get fed up and stop trying to get their stuff fixed, just buy a new one. Oh, and they could fire half the operators too, since less people would be willing to wade through the pile of shit to talk to them.

Money and profit, screw the rest.

And an excuse to fire half of the support staff.